Guarantees

Our Guarantees to You

Family in family room

5 Star Guarantee

Our reputation is built on being the most competitive home furnishings retailer in our market. To prove our commitment to you, we are pleased to offer the following promises in our 5 Star Guarantee:

  • Should you find the exact same item or service you purchased from us at a lower price within 30 days of your purchase, by a Local Retailer or by us, bring proof of the lower price and we will gladly refund the difference.
    Excludes close outs, discontinued, floor models and as-is items
  • If you are not satisfied with your purchase for any reason, you may return it for a full refund (less restocking fee) within 7 days or you may exchange your purchase within 30 days.
    7/30 calculated from date of original invoice, special orders excluded.
  • Fast, friendly delivery and set up in our local market.
  • In-stock guarantee - If for some unexpected reason we are out of stock on an advertised item, we will immediately issue a raincheck and give you an additional 5% off the out of stock item for your inconvenience.
    Limited quantity and closeout merchandise does not apply.
  • 6 Months Same as Cash: Automatically - every time you use our preferred customer card! No minimum purchase! That's right! Every time you purchase using our Charge Card, you get 0% interest and no payments for 6 months.
    O.A.C.
Woman Serta Mattress

Love Your Mattress Guarantee

Sure, “Furniture” is in our name, but mattresses are also part of our game. We have a wide variety of mattress brands and options for you to test out so you can find the perfect mattress for you. However, sometimes things just don’t work out, so we guarantee to give 30 days after your mattress purchase to try it out and make sure it is just right. Just be sure to buy the protector so that you can return it in the same, perfect condition and then you can decide on your one-time mattress exchange.

How It Works

  • 30 Day Rest Test It takes time for your body to adjust so we ask that you sleep on the mattress for 30 days.
  • Mattress Protector Requires purchase and use of one of our breathable 100% waterproof mattress protectors. The mattress must be in sanitary condition free from tears, burns, smells or stains of any kind. The manufacturer law tags must be intact and attached to the mattress.
  • Mattress Exchange You are offered a one time reselect of the purchase price of the mattress, any mattress above the original cost you are responsible to cover. No refunds will be given.